I have created this forum post to share some photos and stories of my Australian IT business over the past 18 years, and to thank and share some of those great stories, friends and clients I have made over the last 18 years.
18 Years of MacMedic
It’s unbelievable to think that 18 Years ago I was sitting in a lounge room, turned Apple service business 18 years ago today. It was a fresh start after working for 5 years in the AppleCentre chain, at Neutral Bay, Clarence Street (Sydney CBD) and Broadway stores. For the first two weeks, I was alone.
Within months, business was starting to pick up, and the lounge room of my former business partner was no longer able to handle our requirements. We found our new home at 50 Spit Road in Mosman, where we have been ever since.
From those humble beginnings, we employed our first staff member in 2005. We soon outgrew our little store at 50 Spit Road, and as luck had it, another store 3 times the size was available in the same building. We moved in early 2006. We employed another 1 then 2 people to help.
On the 3rd of January 2008, we celebrated servicing 10,000 devices.
During 2007-2009 a significant number of our repairs were iPods. We at one stage were one of the largest iPod repairers in Australia, receiving anywhere up to 10 iPods a day via post from across Australia.
In 2010, we opened our second store in Ingleburn, NSW. A homage to my childhood home town, where we stayed for 3 years and offered services to the people of South Western Sydney.
By the end of 2014, we were pushed to make some changes to our store. We expanded forward into the old Thai restaurant and had a major new fit out during the following year.
At our peak, we had 15 staff across the two stores, servicing over 10,000 clients a year during covid.
We now are on the cusp of servicing over 100,000 devices for over 40,000 clients.
A lot has changed over that time. We have seen most of our competitors close down. Something I once thought was positive, has proved itself to be bad for the consumer and for the overall market. The little guy struggles to compete with massive competitors with the buying power and loss leading sales that erode the industry.
We focus on providing quality services and advice because it is what we are known for.
Subscription services now rule supreme. The iPod no longer exists. The iPad and iPhone were just but a glimmer in Steve Jobs eye in 2005.
I can’t say I have enjoyed every minute of it, because simply, at times running a small business is hard. However, the friendships and connections made, the great times and experiences I have enjoyed, the flexibility and that have endured ensure I say I wouldn’t have had it any other way.
So to all the Peter’s, Kerry’s, Phillip’s, Seph’s, Adrianne’s, Jennie’s, Alistair’s, Michelle’s, Gary’s, Greg’s Kayt’s, Chris’, Nathan’s, Jodie’s, Newton’s, Shane’s, Tim’s, Sean’s, Margot’s, Jeremy’s, Murray’s, John’s, David’s, Sibella’s, Clint’s, Nick’s, Craig’s, Adrian’s, Leo’s, George’s, Piroozi’s, Sybelle’s, Simon’s, Alison’s, Meini’s, Umeda’s, Mieko’s, Gevin’s, Lisa’s, Ben’s, Emma’s, Riley’s, Lilly’s, Drew’s, Richard’s, Andrew’s, Jessie’s, Claire’s, Alain’s, Millie’s, Laurelle’s, Marcus’, Judy’s, Lesley’s, Kerrie’s, Teya’s, Bruce’s, Alexandra’s, Mark’s and Margaret’s and everyone in between who have supported MacMedic over the last 18 years, Thank you.
Adrian and the MacMedic Team.
